Privacy

Valley Studio values your trust and is committed to handling personal information responsibly. This policy explains what information we collect, why we collect it, and how we use and protect it when you browse our site, contact our team, or place an order.

By using our website or services, you agree to the practices described in this policy.

Depending on your interaction with us, we may collect contact and transaction details such as your name, email address, phone number, shipping and billing information, and order history.

We may also collect technical and usage data through cookies and similar technologies, including device type, browser, pages viewed, and interactions with our website.

We use personal information to respond to inquiries, process orders, arrange deliveries, provide support, and manage your relationship with Valley Studio.

We also use information to improve website performance, personalize your experience, and communicate important service or account-related updates.

With your consent where required, we may send marketing communications about products, services, and events. You can opt out of marketing messages at any time.

We collect information directly from you when you submit forms, request information, make a purchase, schedule delivery, or communicate with us by phone, email, or text.

We also collect certain information automatically through website technologies such as cookies, analytics tools, and server logs.

We do not sell your personal information. We may share personal information with trusted service providers who help operate our business, including payment processors, logistics partners, web hosting providers, and communication platforms.

We may also disclose information when required by law, to enforce our agreements, or to protect the rights, safety, and security of Valley Studio, our customers, or others.

Mobile Opt in, SMS Consent, and phone numbers collected for SMS communication purposes will not be shared with any third party or affiliates for marketing purposes.

SMS Consent Communication: The information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.

Types of SMS Communications: If you have consented to receive text messages from Valley Studio, you may receive messages related to the following:

• Appointment or showroom visit reminders
• Follow-up messages related to your inquiry or order
• Billing or payment-related inquiries

Example Message: "Hello, this is a reminder about your upcoming Valley Studio appointment on [Date] at [Time]. Reply STOP to opt out of SMS messaging at any time."

Message Frequency: Message frequency may vary depending on the type of communication. You may receive up to 2 SMS messages per week regarding appointments, order updates, billing inquiries, or account status.

Potential Fees for SMS Messaging: Standard message and data rates may apply depending on your carrier's pricing plan. Charges may vary for domestic and international messages.

Opt-In Method: You may opt in to receive SMS messages from Valley Studio by submitting an online form and checking the SMS consent box. In some cases, you may also provide consent verbally during a conversation with our team.

Opt-Out Method: You can opt out of receiving SMS messages at any time by replying "STOP" to any SMS message you receive. You may also contact us directly to request removal from our messaging list.

Help: If you are experiencing issues, reply "HELP" for assistance, or contact us through our inquiry form.

Additional Options: If you do not wish to receive SMS messages, do not check the SMS consent box on our forms.

Standard Messaging Disclosures:

• Message and data rates may apply.
• You can opt out at any time by texting "STOP."
• For assistance, text "HELP" or visit our Privacy Policy and Terms and Conditions pages.
• Message frequency may vary.

We maintain reasonable physical, technical, and administrative safeguards designed to protect personal information against unauthorized access, loss, misuse, or alteration.

No system can be guaranteed fully secure, but we continuously review and improve our security practices.

You may request access to, correction of, or deletion of your personal information, subject to applicable legal limitations. You may also unsubscribe from marketing emails using the link in those messages.

To submit a privacy request, contact us through our inquiry form. We will respond in accordance with applicable law.

We may update this Privacy Policy from time to time to reflect changes to our practices or legal requirements. Any updates will be posted on this page with a revised effective date.

Effective date: February 17, 2026.